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Keywords / Skills : Service Excellence

2 - 5 years
Posted: 2019-01-04

Industry
IT/ Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Posted On
4th Jan 2019
Job Ref code
JPC094365
Job Description
Job Description
Service Excellence
Service Excellence initiatives through process, systems or people-skills enhancement
o Manage the user/operations aspects of systems implementation or systems-enhancements related to Customer-Experience (viz. CRM, Contact Center platform, new channels of service like Automated IVRs, AI, bots, etc.)
o Root Cause Analysis of Customer Complaints for identifying & driving improvements.
o Standardization of the Branch service-experience through training, cert... Skills
Applicable
1. Does not demonstrate
2. Partially demonstrates
3. Mostly demonstrates
4. Demonstrates and educates
People Development: Understands people strengths, capabilities and motivation and works with them for their development and growth 0. Not Applicable
1. Does not demonstrate
2. Partially demonstrates
3. Mostly demonstrates
4. Demonstrates and educates
Conflic...
Key Skill(s)

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