To offer quick and reliable service to customers on service issues. Generation of spares and retro sales Constant proactive visit to end users to prevent service problems in pumps. Training to customers maintenance personnel Training to the service Engineers of our channel partners. Ensure good service practices and availability of proper and correct tools with our channel partners. Ensure good service is offered by our channel partners to customers. Effective communicationDesired Profile:
Good knowledge of Pump basics , Electrical and electronics, Usage of various tools , instruments Effective communication /presentation skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases