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Service Engineer / Support Engineer

Keywords / Skills : SD Support Engineer, Fresher , Planned & Unplanned, Alarm Monitoring, VAS services , MIS, technical support

0 - 1 years
Posted: 2019-08-19

Technical Support Engineer
1.00 - 5.00 lacs
Posted On
19th Aug 2019
Job Description
• Single point of contact for external world.

• Creating Manual ticket.

• Sending Planned & Unplanned Notification.

• Creating Service request Problem ticket.

• Tracking SLA of tickets and Raise to L1 for any breach.

• Alarm Monitoring.

• To monitor the managed VAS services

• Create and Publish complete MIS.

• Create and Publish Ad-hoc reports to internal & external stakeholder.

• Publish dashboard to higher management.

• Creating & Publish monthly PPT.

• Chasing activity approvals from =SPOC.

• Aligning onsite and partner resources for planned & unplanned outage

• Regular update on incident

• Opening conference bridge

• 24*7 shift

About Company

Mahindra Comviva is a value-added services provider for mobile operators.[1][2] Comviva has customers in over 90 countries, predominantly in Asia, Middle East, LATAM and Africa.[2] It offers messaging, mobile Internet, content, mobile commerce, prepaid and "business support solutions".It's Headquartered with its main R&D and network operation center in Gurgaon, Haryana. Mahindra Comviva also has offices in Bangalore and Mumbai.It has international offices in South Africa, Dubai, Singapore, Thailand, the UK and the USA. In 2012 Tech Mahindra bought 51% stake in Comviva.
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