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Keywords / Skills : Service Engineer, Customer Support Engineer, Maintenance Engineer, Service Executive

0 - 3 years
Posted: 2018-03-21

Customer Service/ Call Centre/ BPO
Technical Support Representative (Non- voice)
0.90 - 1.20 lacs
Posted On
21st Mar 2018
Job Description
Installation, commissioning & maintenance of UPS ,servo stabilizer , isolation transformers etc on trunkey basis . This, inter alia, will include site survey, preparation of site report along with drawing, supervision of site preparation, installation & commissioning of and maintenance thereof.Diploma/Degree in Electricals preferred

About Company

A Profile……..

Prostarm Info Systems Limited , conceptualized and promoted by a group of professionals having varied experience in the field of Power Electronics & Total Implementation/Infrastructure Solutions (TIS) pertinent to ATMs & other government sponsored bulk projects, got incorporated on 11th January 2008 with the primary objective to provide power backup solutions to critical loads like ATMs & Microprocessor Based Systems/ Office Automation Equipments installed in banks & other financial institutions, corporates, academic institutes, hospitals/ diagnostic centers, railways & other PSUs. Over the span of 6 glorious years, ProstarM have graduated into a multifaceted entity specializing in providing solutions & services related to TIS, Power & HR in addition to the supply of flagship products like UPS, Battery, DB, VM & Rack.

The phenomenal growth in ATM industry in the last couple of years, in particular, have given us the required prop to place our products & services on national level and create an appreciable dent in this highly competitive & growing market. Our expertise, coupled with a sense of dedication, have carved an enviable place in this niche market which, till recent past, was predominantly controlled by MNCs and other reputed organizations. We have had the unique opportunity to successfully partner with eminent organizations like CMS, Diebold, NCR, Mphasis, Prizm, EPS, FIS, FSS & AGS in completing ATM related projects under stringent conditions on pan India basis. Our entry into ATM industry was made on a low key but, over the period, we have created an icon synonymous to Quality in Workmanship & Services.

We started our operations gingerly and moved ahead with measured steps to understand the market requirement and create the base that is required to propel our growth nationally. Power Electronics, our core area of specialization, gave us the first breakthrough in ATM Industry when we got the opportunity to provide the backup for critical installations like CD/CDMs spread across the length & breadth of our vast country. With an aim to provide Total Solution to ATMs at large, we ventured into the manufacture & supply of Distribution Boxes (DB) and Visual Merchandising Effects (VM) and then got into Site Construction activity in the garb of Total Implementation/Infrastructure Solution (TIS). From a meager turnover of INR 154 million in 2008 our dedicated team moved full throttle to achieve an enviable figure of INR 1100 million by March, 2014. This record growth of 86% in a span of 6 years is the culmination of Vision, Well Thought Planning, Proactive Attitude & Die Hard Dedication of ProstarM Team.

Our registered office is situated in the city of electronic extravaganza and the renowned hub for Information Technology (IT) – Pune. Zonal Offices have been strategically created in 4 metro cities – Delhi, Bangalore, Kolkata & Mumbai to oversee the operations respectively in North, South, East & West India. To reach out to the customer’s base and to provide support from the regional stratum, Branches have been set up in Nagpur, Indore, Lucknow, Mohali, Patna, Ranchi, Bhubaneshwar, Guwahati, Cochin, Hyderabad and Chennai. This vast and ever expanding infrastructure is ably supported by a vibrant Team comprising of 145 field engineers, 16 Cluster Heads, 16 Team Leader & 25 Coordinators.

Our exposure to variant situations with impediments in every form stalking us like a shadow have, perhaps, steeled the nerves of our workforce and sharpened their skills to take on challenges & voluminous assignments/ projects with equanimity and with an equally indomitable sense of ownership & triumph.

ProstarM is now poised to take the giant leap in this high profile and very competitive ATM industry as Total Implementation/Infrastructure Solution (TIS) Providers.


UPS, Solar UPS, IT & Servo Stabilizers:
Power Electronic Division of ProstarM encompasses products like Online UPS, ranging from 1kVA to 600kVA. Our online double conversion digital UPS systems have advanced IGBT rectifier with low THDi and high PF. Our new generation UPS are modular designed having features like N+X paralleling, digitally controlled. These systems are SNMP/NIPM compatible and can be monitored remotely with the recommended software. Our systems have been thoroughly evaluated by the recognized government testing houses like ETDC, ERTL, CPRI and the like. Our appointment as the Regional Distributors for East & West India by the global conglomerate - Eaton have further placed our banner in the echelons frequented by renowned MNCs in the world of power electronics.

In addition to this, we have Servo Controlled Voltage Stabilizer ranging from 1kVA to 200kVA. State of the Art Solar UPS are our latest acquisition and are available from 1kw to 5kw under off grid segment. Batteries, being an integral part of any UPS, are available as a product under our Trading Cell.

Battery being an integral part of UPS has found an automatic place in this highly dynamic replacement market. Looking at our inherent potential and the steady increase in our market share, reputed battery manufacturers/importers have awarded the distributorship contracts on regional/ national level for both types of batteries - VRLA & Tubular. In addition to our regular in-house consumption of batteries as an OEM, we have created verticals to address the voluminous retail segment and also to market these accomplished brands in Corporate / Financial Institutes/ Government Projects/ Educational Institutes/ Health Care & Diagnostic Segments/ Railways & Transport Dept/ Dept of Post/ Aviation and the like.

3rd Party AMC
Our adequately manned service points are spread into the nook & corner of India and are equipped with critical spares including standby UPS to provide prompt service 24x7 & maintain the uptime as per standard SLAs. This well knit service network has provided us with the additional benefit of providing service to other make UPS under our 3rd Party AMC Scheme.

ATM Integrated Project Division, an initiative by ProstarM, offers unique products & services customized to suit the typical requirement of the growing ATM Industry. In an attempt to provide "end to end" solution to the valued customers, we have equipped our Team to provide the following few with due prowess and at competitive cost:
(a) Total Implementation/Infrastructure Solution
1. ATM Site TIS Activity
2. ATM Porta Cabin
3. ATM e Lobby or ATM Gallery
4. ATM Kiosk
5. Bank Branch TIS Activity
6. Promotion of Banking Automation Products
(b) ATM Related Services
1. ATM Site Pre Project Commercial Viability
2. ATM Site Renovation & Branding
3. ATM Site Repair & Maintenance (SRM)
4. ATM Site Infra & Asset Audit
5. ATM Cash Audit
6. Network Solutions
7. Maintenance of Fire Extinguisher
8. Pest Control, Cleaning & House Keeping

(c) HR Services for ATM Industry
1. Outsourcing
2. Training & Education
3. Placement
4. Talent Acquisition
(d) ATM Related Products
1. Electrical Distribution Panels/Boxes (DB)
2. Customised Visual Merchandising Effects (VM)


Over the past 6 years we have made an appreciable impact in this highly competitive UPS market with our high tech products and an effective support service. We have successfully supplied and installed ProstarM UPS systems from 1kVA to 80kVA , totaling to approx 10,000 nos on Pan India basis. Our major impetus, so far, has been the OEMs, the pharmaceutical labs, the continuous process units, the retail outlets, the educational institutions, the banks, the ATM Manufacturers/Vendors and the hospitals.

Some of our valued customers include Axis Bank, Dell, HCL, Wipro, NIIT, Govt of Rajasthan (Raj Siksha Project), D.Y. Patil Institute, AGS Infotech (PNB ATM), Diebold (SBI, PNB, BOB & HDFC ATM), Prizm Payment Services Pvt Ltd. (Axis Bank, Yes Bank, Canara Bank), FIS Payment Solutions & Services, Mphasis, FSS, NCR, CMS, Zydus Cadilla, Associated Capsules, Techno Vision (HPCL Project), Pune IT Park and the like.

Under ATM Integrated Project Activity we have made our presence felt in this niche & competitive market with timely completion of ATM sites outsourced to us by Prizm, Mphasis, EPS & CMS encompassing banks like SBI, ICICI Bank, Axis Bank, Yes Bank, ING Vysya Bank. The workmanship of the sites can be matched with the best available in this industry. Over the past 15 months of our foray into this industry, we have successfully completed over 4500 ATM Sites. The infrastructure is being widened and the team revamped to take on volume & prestigious assignments/projects across our country, including North Eastern India.

We, over the period, have set up well equipped service centres at strategic locations spread throughout the country to provide 24x7 matrix support to our installation base which is growing in geometric progression. A centralized system has been put into operation in Mumbai where all calls are logged. Our regional service coordinators have been advised to interact with the regional offices of our customers for effective call management.

We commenced our operations in 2008 and achieved a modest turnover of INR 154 million. With the gradual increase in our activity and, particularly, with the launch of our ambitious ATM Integrated Project almost 15 months back, our turnover has leapfrogged and touched a staggering figure of INR 930 million as on 31st March, 2016.

We believe in Quality and constantly strive to give our best of services and products to our valued Customers. Through competitive pricing, quality of workmanship and continuous support, we try to actively associate ourselves with the growth of our customers/partners.
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