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Service Engineer for LTD CO, for NORTH INDIA

Keywords / Skills : Service Manager/Engineer , Customer Service/Tech Support

1 - 5 years
Posted: 2019-06-09

Job Description
Position :- Service Engineer (NORTH INDIA)

Type of Inds :- MFG Industrial Cleaning Machines / Equipment

Location :- NORTH INDIA

JOB CODE :- SERVICE NORTH INDIA

My Ids:- [HIDDEN TEXT] / [HIDDEN TEXT]

Your Job Profile:-

• The Incumbent should be Technically Qualified, with an Expertise in Servicing or Maintenance
• Related to Heavy Engineering Machineries and Capital goods.
• Managing entire service and customer care operations with a view to achieve business objectives and ensure top line and bottom line profitability
• Ensuring maintenance of the required stock levels & infrastructure to meet the above
• Monitoring the preparation & implementation of the service policy for rendering effective services to the dealers & customers
• Maintaining the required stock levels at the locations for meeting the requirements
• Providing support to the sales force by providing effective services to their dealers and customers
• Helping management in preparing the Service Policy by giving required inputs
• Appraising the factory for the performance of the product in the field and for analysis &
• improving the quality in line with the requirement of the customers
• Recruiting people for mini service centers and developing required infrastructure for them to function effectively
• Conducting product usage demos and mechanic meets time to time to enhance the confidence in dealers and customers
• Identify problems; interpret market trends and regulatory framework.
• To provide technical service to customers encompassing technical training on product usage
• Dffective complaint handling to customers' satisfaction, this may require investigations
• Developing action plans to address the same. Customers problems can range from simple to complex Issues within own discipline.
• Ensure best use of available resources to meet business strategy and identify areas for concern.
• Frequent decision makingwithin own department, which can impact other departments and activities.
• Advice and assistance are available when required.
• Good documentation and communication in Schedule Service planning.
• Troubleshootingandensuring smooth runningof the Machines without any breakdown.
• Planning of procurement schedule of thespares requiredfor the Machines.
• Maintaining thelog book perfectlyand completing the pending works during the Servicing and Maintenance
• Responsible foroverall trouble shooting (Mechanical) andPreventiveMaintenance
•

from, RaviDawra / Alka Kamat Prime Placement



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