1. Diploma/ BE/B.Tech in Printing technology/ Mechanical Engineering is preferable.
2. Relevant work experience of 10 to 12 years in Graphic Art Industry especially in servicing of Printing equipments
3. A very good knowledge of offset/sheet-fed/large format printing machineries candidates are preferred.
4. Excellent business communication in English & Hindi is mandatory
5. Candidates based out of Delhi is preferred. Job location will be Delhi.
6. Willing to travel extensively.
7. Deliver high level of technical service and support to both internal and external customers in installations and servicing of equipment as per the guidelines of Heidelberg Customer Service Department.
8. Support sales operation in respect to field technical issues, customer complaints and sales opportunities including 2S sales for the region.
9. Develop customer support standards by ensuring first time fix of service issues, improved customer response time and efficiently manage overall service operational cost of the region.
Analyzing the nature of service assignment.
Proper usage of documents
Proper usage of tools & gauges
Right recommendation for spare parts
Proper handling & maintenance of tools & gauges
Preparation of service report
Preparation of technical report
Cost of service
Recommended testing procedures
Documentation of the work done
Getting service report signed by customer
Submission of report in time to office
Field Service Co-ordination
Timely escalation of service issues
Knowledge sharing within the CS dept.
Cost control within the scope of activities
Conducting technical sessions
Gathering of market information
Salary: INR 6,00,000 - 7,50,000 P.A.
Industry:Printing / Packaging
Functional Area:Production, Manufacturing, Maintenance
Employment Type:Permanent Job, Full Time
field servicecustomer supportcustomer serviceservice engineeringmaintenancecustomer complaintsspare partssales operationsService EngineerOffset Printing
Desired Candidate Profile
Please refer to the Job description above
UG:B.Tech/B.E. - Mechanical, Diploma - Any Specialization
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Buzzworks Business Services Pvt Ltd.
Buzzworks Business Services operates as two distinct entities in Services and Software. Buzzworks Business Services Pvt. Ltd. is one of the leading organization in providing Staffing, HRMS and Recruitment Solutions. We work closely with our clients in hiring and identification of temporary resources. Buzzworks also provides a technology solution for all telesales business to focus on capex free opex model including hardware, software, maintenance & 100% compliance. We also provide the flexydial fully automated call center solution. We handle the software, customization, maintenance & support. Please do visit our website www.buzzworks.com to know more about the company.