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Service developer/Administrator

Keywords / Skills : Service developer/Administrator, Service Now applications, Service Now, Service Catalog, Service-Now.Com, UAT Test script, ITSM modules, XML

3 - 5 years
Posted: 2019-07-01

IT/Computers - Software
Software Engineer/ Programmer
Posted On
1st Jul 2019
Job Description
  • Assisting client implementing the MSP (Managed Service Provider) instance for Service-Now and Domain separation for Service-Now Instances.
  • Worked on Core ServiceNow configurations like SLAs, Access Control Rules, Home Page, Banner, Reporting, working with User, Group, Roles, Locations, CMDB data, KB data, setting up Knowledge Bases, User Criteria, and migrating data via Importing XMLs and Import Sets to Production environment for Go-Live.
  • Worked on the functional requirements and client requirements within ServiceNow.
  • Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.
  • Data modelling and creating ACL for new Custom tables. Also, involved creating Custom Application and Modules.
  • Service Catalog and Request Workflow Design and Configuration.
  • Streamlining SaaS type of outages in the workflow, by adding SaaS field in Configuration item.
  • Create various workflows for Incident Management, Change Management, Service Requests and SLA's.
  • Create Buttons and context menus both on form and lists using UI actions.
  • Design several email templates by using HTML and jelly scripting and used them in notifications.
  • Preparing Implementation Plan for every release in ServiceNow and provide Walkthrough to the entire team to execute the steps
  • Prepare for design document, requirement document and UAT Test script for all the change that have been made at Subaru end.
  • Development of ServiceNow applications, including modification to existing ITSM modules.
  • Work with process owners to develop and implement workflow.
  • Report Setup/Custom Reporting.
  • Perform data imports.
  • Custom Scripting.
  • 3rd Party software integrations.
  • Facilitating roll out of new applications and modules.
  • Manage workflow design and configuration efforts.
  • Configuration Management.

About Company

At Raising Global Solutions we are inspired by our Vision and Mission. They constantly drive us to manage our relationships with various stakeholders.

RGS Placements Vision is to help its clients to source man power, achieve strategic advantage and operational effectiveness in their business. This is achieved by bringing the best practices in consulting resources with the pool of experienced Human Resource Managers who understand the business needs of the customer.

Raising Global Solutions Placements Mission is to provide excellent platform to both jobseekers and the employers. We believe firmly that there is no alternative of quality services and client could only feel happy if we can provide them the best value for their money.

RGS Placements is one of the fastest growing placements consultants of India. RGS Placements has been providing Man power to several companies. We are recognized as Best Consultant from our Clients.

With a major focus on hiring of ‘Experienced Profiles’, RGS has helped over a hundreds of Experienced professionals employed and desirous of relocating to Other Places in India, find opportunities matching their aptitude and aspirations.

We take the time to listen, understand and match specific position prerequisites and company cultural compatibilities before suggesting a candidate. We believe the power of association is an important part of inclusive and organic growth.

We build client relationships which are cemented with trust and they strengthen with every assignment.

RGS provides a varied range of services for both clients as well as candidates.

RGS roots in management consulting enable us to bring a unique approach to recruitment. Our focus has always been on entry, middle and senior management talent needs. We recruit across various industry segments for multinational corporations as well as leading Indian business houses.

RGS today is recognized as a corporate body with strong values and ethics, a skilled, competent and dedicated work force aided by appropriate technology… an ideal blend to explore and build National & International markets…

RGS strives to deliver services and value to our customers with the same enthusiasm, passion and pride since its founding year, 2011
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