Job Summary
Locations
Pune
Experience
Key Skills
SERVICE DESK
Education
Other
Function
IT
Role
IT/ Networking (EDP) - Manager
Posted On
12th Sep 2019
Company Profile
company.monsterindia.com/zensin/


Zensar is a leading digital solutions and technology services company that specializes in partnering with global organizations across industries on their Digital Transformation journey.

Zensar offers a complete range of traditional and transformational IT services and solutions across the
application management and infrastructure management services. The Company has a complete technology services portfolio –Applications, Infrastructure, Digital and industry-specific solutions and has invested in developing strategic partnerships and alliances with key technology players to strengthen its offerings that serve as knowledge exchange and open up new avenues for business.

Strategically spread across 29 global locations, Zensar’s presence in US, Europe, Africa, Middle-East, India and APAC offers the ease and the reach to our customers located in these regions. Zensar has 11 global delivery centers across India (Pune, Hyderabad, Mumbai and Bangalore), UK, Africa (Johannesburg), Amsterdam and US (Westborough) and we support customers 365 days, 24x7.

With over 8500 associates spread across 20 nationalities, diversity at Zensar is about celebrating individuality, creativity, innovation, and flexibility. If you’re looking for a workplace where associates realize and contribute to their full potential, are recognized for the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place!

The openings for which we are currently recruiting are:

SERVICE DESK

Job Description

Minimum Qualifications 
• A Bachelor's degree in a technical field and 1-3 years of progressive experience in related role, OR a technical Master s degree with 1 year of experience 
• Certifications or sufficient knowledge in one (or more) of the following: CCNA, CCNP, CCIE
• Prior customer support experience. 
• BE/BS/MS in Electronics and Telecommunication, Electrical and Electronics, Computer Science, Information Technology or similar technical degree or related experience 

Desired Skills 
• Strong Networking and in-depth knowledge in Cisco Nexus switching and routing technologies. • Well-versed with networking tools such as traffic generators (e.g lxia), sniffers et al. 
• Solid experience supporting and configuring medium to large enterprise LANs 
• Troubleshoot product and network problems of high complexity. Has strong in-depth knowledge in LAN Switching technologies. 
• Excellent verbal and written communication skills. 
• Good Customer handling skills. Ability to handle tough situations effectively. 
• Strong attention to details. 

Role & Responsibilities:
• A technical expert providing technical assistance to Cisco customers located world-wide, while maintaining the highest levels of customer satisfaction. 
• Assist customers in troubleshooting hardware/software related issues on various Cisco Nexus switching platforms.  
• Applies analytical skills and technical knowledge to resolve product and network problems of moderate to high complexity.  
• Analyze, configure and troubleshoot Core, Distribution, Access layer switches and networks. 
• Effectively utilizes the moderate to complex lab setups to recreate and resolve customer found issues. 
• Highly responsive and sensitive to customer reported issues according to its severity. Should be able to quickly resolve customer issues.  
• End to end ownership of customer service requests. Collaborates with all relevant stakeholders – internal and external, and acts as focal point until the problem is resolved.  
• Exercises judgment within defined procedures to determine appropriate action.  
• Presents ideas and interacts within TAC and development teams at peer level 
• Ability to interact with customers in a variety of mediums. 
• Utilization of a good understanding of Cisco business strategies and drivers to guide activities. 
• Ability to drive change through innovation.  
• Drive for continuous learning, results orientation and teamwork
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