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Service desk", "Desktop support"

Keywords / Skills : Desktop support, servicedesk, desktop support, service desk

1 - 4 years
Posted: 2019-02-22

Nationality
India
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Other Roles
Education
Any graduate
Salary
1.00 - 2.50 lacs
Posted On
22nd Feb 2019
Job Description
• Good Communication (Mandatory)
• Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
• Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled/ Voice process.
• Providing first level support on Desktops, Peripherals, and Office automation products.
• Route/Assign tickets to the appropriate support group, if necessary.
• Identifying and escalating high-severity, priority issues
• Updating Pending Tickets with timely, precise, accurate updates
• Following-up with end users, if necessary, for closure of pending tickets
Willing to work for 24*7 shifts

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About Company

A Cmmi Level 5 Company
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