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Service Desk Associate || International Voice || TechM @ Bahadurpally

Keywords / Skills : echnical support, service desk, incident management, voice support, itil, ticketing tools, Bpo Voice, Desktop Troubleshooting, server troubleshooting, Technical Helpdesk, Hardware Troubleshooting

1 - 5 years
Posted: 2019-05-16

Job Description

Hiring for Associate/Sr. Associate - Service desk (International Voice)

Job Description:

Voice Support & technical Support to ensure closure as per ITIL Incident Management process.

Follow-up/ update ticket for every call to ensure timely closure.

Call ownership, drive to resolution and communication with Client.

Perform Life Cycle of Incident Management Process.

Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team.

Proactive monitoring & Perform documented Escalation process.

Troubleshooting on Application Support (Off Shelf or Customized)

Troubleshooting on Printers & MFDs

Troubleshooting on VPN software and Collaboration tools

Troubleshooting on Password Reset tools and Remote Control tools

Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking

Troubleshooting Application and Workplace IT & Communications & Collaboration Support

Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation)

Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, Windows 10 and Office 2013

Experience Essential :

Exposure on ticketing tools

Exposure to similar role for a minimum of 1-5 years.

Experience of working in 24/7 environment.

Desired Candidate Profile:

Strong Communication Skills.

1-5 years from International Support.

Good knowledge on outlooks, Active Directory, VPN, and Network Printer will be preferred.

Only Graduates are eligible.

Can join Immediately.

Ready to work in 24/7 environment.

Salary: 2.5 to 5 lpa (max)

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/Senior Associate -(Technical)

Keywords: technical support,service desk,incident management,voice support,itil,ticketing tools,Bpo Voice,Desktop Troubleshooting,server troubleshooting,Technical Helpdesk,Hardware Troubleshooting .

Venue Details:

Tech Mahindra (SEZ) Gate No - 2 Survey No. 62/1 A, Qutubullapur Mandal, Bahadurpally, Hyderabad, Telangana 500043.

Walk-in time : 11.00 AM - 3.00 PM

WalkIn Date: 16th May '19 -18th Apr'19 . 

Carry the updated resume and Original Govt. ID Proof.

Interested relevant experienced Candidates can reach out to me, on below details. 

Contact Person: Bavya J-9177954419
Candidates can send the resume on [HIDDEN TEXT]. 

About Company

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.

Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
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