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Service Desk Analyst

Keywords / Skills : Service Desk Analyst, Technical Support, Technical Support Executive, IT Helpdesk, Helpdesk, VPN, Virtual private network, Active Directory, Outlook

1 - 2 years
Posted: 2018-10-29

Industry
ITES/BPO
Function
IT
Role
Technical Support Engineer
Posted On
29th Oct 2018
Job Description
Job Title: Service Desk Analyst( Global)

Functional : IT Domain

Industry: IT Domain

Location: Chennai

Experience: 0.6 to 2years

Process: Voice Process

Shift: Rotational

Job Description:

Provide primary support and first point of contact for phone calls, chat

sessions and emails from staff regarding IT issues and requests including, but

not limited to

o MS Windows and Office software

  Outlook, VPN, Active directory

o PC and peripheral hardware (printers, monitors, keyboards)

o Tablets and other Android and windows mobile devices

o Basic network (WAN, LAN and wireless) troubleshooting

o Active Directory and Exchange administrative activities

Strive to resolve all issues on first contact and escalate unresolved issues to

the 2nd level support teams or 3rd party entities, as applicable

Maintain ownership of tickets and status on behalf of end users, providing

proactive communications and escalation as needed

Ensure a high degree of customer service and adhere to all service

management principles

REQUIREMENTS:

Excellent interpersonal communication skills, positive and engaging

telephone manner and a high degree of customer service aptitude

Demonstrable experience and fluent command of the English language

Excellent organizational skills and ability to multitask multiple contacts

  experience in an IT support organization required

Demonstrable understanding of ITIL and communication to end users

Strong user and security group AD and Exchange administration

Strong knowledge of Microsoft based operating systems

Strong knowledge of troubleshooting advanced MS Office and Outlook issues

Self-motivated achiever who gains satisfaction from providing excellent

customer service

Interested Candidate send resume to :: [HIDDEN TEXT]  

If interested please share your details as mentioned below with attached resume.

Total experience:

Relevant experience in Service Desk:

Current CTC:

Expected CTC:

Notice Period:

Company:

Current Location:

Reason to change:

Availability for an interview

With Regards

Neha

080-46892137



About Company

Company profile:
MAGNA INFOTECH is a Premium Provider of IT and Software Services Companies in India, ISO Certified. We at Magna Infotech Provide IT Services to our Business Partners worldwide incorporated in Danbury, USA since 1995. We are a Team of 4500+ employee organization with skilled IT Professionals. We provide Staff Augmentation services for over 170 clients on diverse skill sets, besides providing quality, cost-effective and value added IT solutions and end-to-end customized e-learning solutions to 100 of the Fortune 500 clients.
Quick Facts about Magna:
1 Active Clients 170
2 No. of Projects Staffed 1200+
3 Employee Work Locations 29
4 Skills Deployed 450+
5 Domain / Industry Spread 17
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