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Service Desk Analysis with leading IT Company Gurgaon

Keywords / Skills : Fresher , Trainee , Software Engineer/ Programmer , Systems Engineer , Team Leader/ Technical Leader , System Analyst/ Tech Architect , Business Analyst , Project Leader/ Project Manager , Database Administrator (DBA) , Database Architect/ Designer , Delivery Manager , Program Manager , Datawarehousing Consultants , System Administrator , H/W Installation/ Maintenance Engg , Network Administrator , Network Designer , Security Analyst , System Security - Engineer , Technical Support Engineer , Software Test Engineer , System Integrator , Graphic Designer/ Animator , ERP, CRM - Functional Consultant , ERP, CRM - Technical Consultant , ERP, CRM - Support Engineer , S/W Installation/ Maintenance Engg , Product Manager , Configuration Mgr/ Release Manager , Trainer/ Faculty , Technical Writer , VP/ GM - Quality , Web Master/ Web Site Manager , SEO Expert , Hardware Design Engineer , Hardware Design Technical Leader , Quality Assurance Executive , Quality Assurance - Manager , Computer Operator/ Data Entry , Instructional Designer , EDP Analyst , IT/ Networking (EDP) - Manager , Information Systems (MIS) - Manager , MIS Executive , VP/ Head - Technology (IT) , Chief Technology Officer , Chief Information Officer , VP - Operations/ COO , SBU Head /Profit Centre Head , CEO/ MD/ Country Manager , Director on Board , External Consultant

0 - 2 years
Posted: 2019-03-28

Industry
Any
Function
IT
Role
Network Designer
Quality Assurance - Manager
MIS Executive
Director on Board
Posted On
28th Mar 2019
Job Description
It is our pleasure to introduce to you Prism HR Consultants, a full spectrum Human Capital Services Company.
www.prismhrc.com

Service Desk with leading IT Company Gurgaon

Position :-Service Desk Analysis

Job Description:
Exp- 0-1 Year Only-(Only A5 demands)

1. Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
2. Receiving, logging and managing calls from internal staff via telephone and email.
3. Work on complete ownership on a case and work on finding a solution to the issue reported and improving the first time fix.
4. 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs and Printers
5. Troubleshoot basic network issues.
6. Escalate unresolved calls to the right teams and follow up to closure.

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