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Service Delivery Manager - Service Desk / End User Computing

Keywords / Skills : Project Management, ITIL Certified, PMP, Prince2, IT Service Desk, People Management Skills, End User

Posted: 2018-12-04

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Program Manager
Posted On
4th Dec 2018
Job Ref code
111118600139
Job Description
Managing Service desk operations.
Monitor and Analyze the SLAs are being met
Accountable for management reporting to include providing metrics and report findings to Service Delivery Executive & Senior Management.
Setting KRAs for the TLs and appraise them monthly
Liaison between Problem, Change and Incident Management teams to ensure tickets are accounted for and do not breach the SLA

Desired Candidate Profile
8-12 years of Experience in IT service desk / End user computing
4+ Years of relevant experience in Project Management. (30 to 100+ team)
Hands on Experience in managing the Service desk Projects.
Very good communication (written, verbal, presentation)
Good people management skills (Must have managed team direct reporting)
Should have experience in handling project financials
ITIL certified



About Company

Saaki Argus And Averil Consulting Our client is one of the fastest growing global technology firms. They specializes in e-commerce, mobility, cloud enablement, digital transformation, business intelligence, data analytics, testing, infrastructure and ERP solutions.
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