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Service Delivery Manager (SDM)

Keywords / Skills : ITIL Management, Service Delivery Manager , Delivery Manager , Program Manager, Delivery Head, Project Manager

8 - 10 years
Posted: 2019-10-15

Industry
IT/Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Project Leader/ Project Manager
Posted On
15th Oct 2019
Job Description
• Ability to define and manage ITIL Service Strategy, Operation and process Improvements

• Team onboarding, smooth knowledge transition and effective utilization of the team

• Capacity Planning and Forecasting

• SLA stabilization/improvements

• Maintain and manage skill matrix of Support engineers

• Adherence to committed schedule, capacity/effort & quality of the deliverables

• Risks management & mitigation

• Coordination between multiple groups and OEM vendors to ensure adherence to work scope and Service Level Agreements

• Analyze & Report the progress status, Bi-weekly/monthly trend of Incidents & Service requests

• Knowledge Management and orientation to concerned stakeholders for Shift-left goals

• Team motivation, team building & ensuring good working environment

• Setting interim targets/goals to sustain high Customer Satisfaction


candidates need to be ready for 24*5 support – rotational shifts


About Company

Samcomm is a privately owned thriving software company that provides a wide range of IT, ITES and Outsourcing services with prime focus brought upon design, development, re-engineering, maintenance, support and consulting assistance.
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