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Service Delivery Manager

Keywords / Skills : Customer service, IT Operations, Service Delivery , technical delivery, monitoring, auditing

10 - 15 years
Posted: 2019-06-25

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Manager - Service Delivery
Posted On
25th Jun 2019
Job Ref code
GO/JC/11396/2019
Job Description
JD:

  • Coordinate internally and externally with differnet stakeholder to provide services into seamless delivery
  • Act as an escalation point between the business and technical delivery to resolve issues
  • Refine service delivery processes where appropriate to contribute to improved business outcomes
  • Participate in monitoring review and auditing process as per defined frequencies
  • Identify and evaluate Risks/Issues and plan for mitigation to safe guard Service Delivery objectives and focus to continually improve services
  • Recommend & drive improvements to operational activities that will enhance service quality
  • Participate in Post Incident and Implementation reviews to ensure that the customer perspective is included and service improvements are clearly identified and owned.



About Company

Golden Opportunities Pvt. Ltd
About Recruiter
Divya Rani
Recruiter
Golden Opportunities Private Limited
...
Skills I hire for ITES, java, bpo, fresher
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