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Service Delivery Manager

Keywords / Skills : Customer service, IT Operations, Service Delivery , technical delivery, monitoring, auditing

10 - 15 years
Posted: 2019-06-25

Customer Service/Call Centre/BPO
Manager - Service Delivery
Posted On
25th Jun 2019
Job Ref code
Job Description

  • Coordinate internally and externally with differnet stakeholder to provide services into seamless delivery
  • Act as an escalation point between the business and technical delivery to resolve issues
  • Refine service delivery processes where appropriate to contribute to improved business outcomes
  • Participate in monitoring review and auditing process as per defined frequencies
  • Identify and evaluate Risks/Issues and plan for mitigation to safe guard Service Delivery objectives and focus to continually improve services
  • Recommend & drive improvements to operational activities that will enhance service quality
  • Participate in Post Incident and Implementation reviews to ensure that the customer perspective is included and service improvements are clearly identified and owned.

About Company

Golden Opportunities Pvt. Ltd
About Recruiter
Divya Rani
Golden Opportunities Private Limited
Skills I hire for ITES, java, bpo, fresher
Followers(2371) | Active Jobs(704)
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