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Service Delivery Management with SAP

Keywords / Skills : SAP Consultant, Service Delivery, Service Delivery Manager, Dotnet, ASP.NET, TRAI, .net

7 - 14 years
Posted: 2019-01-22

Industry
FMCG
Function
IT
Role
Delivery Manager
Posted On
22nd Jan 2019
Job Description
Position: SDM with SAP
Location: Gurgaon
Full Time

Responsibilities
  • End to end Ownership on Incident & Problem Management across all enterprise application development domains. 
  • Delivery lead for Enhancement tracks, Escalation management, cross-geography interaction,peak planning and other lead activities such as Status (Daily/ Weekly/ Monthly/ Quarterly) reports, customer communication, governance reports. 
  • As owner of the escalation process the Application Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review. 
  • Skillset to do audits on Incident progress/ closure/ backlogs, proper assignment, 80- 20 analysis,RCA, problem changes/ CRs, communication on the releases and problem ticket closure and the tools used (ServiceNow, SharePoint) 
  • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems. 
  • Six Sigma certified is preferable for quality and process checks Drive internal and third-party service review meetings covering performance, servic improvements, quality and processes. 
  • Excellent organizational skills, leadership quality and team/ people management skills. 
  • Knowledge and Experience preferred in one or more of the below technology: SAP ABAP/.Net /Lotus / UIPath. 

Key Qualifications:
  • +15 years of overall experience, including 3-4 years of Service Delivery Management experience, preferably in large organizations 
  • Prior experience in working with and leading SAP teams with onsite and offshore presence 
  • Familiarity in managing SAP landscape including ECC, TMS, BW, CRM and APO systems, working in an offshore delivery lead role 
  • Ability to coordinate with multiple technical and business teams 
  • Demonstrated proficiency of working in a challenging and demanding support environment 
  • Have an analytical frame of mind and penchant for early problem detection 
  • Demonstrated ability to work in a multi-tasking mode and ability to prioritize 
  • Ability to drive business critical incidents to timely and logical closure. 
  • Should be a guide to the team to provide quality solution in the tickets. 
  • Should be able to manage the work through multiple vendors


About Company

3Minds eSolutions Pvt Ltd
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