Opening of Service Coordinator for Panchkula for IT Company Posted on -October 6, 2018
Opening of Service Coordinator for Panchkula for IT Company Responsibilities: Operation of day to day sessions and follow ups. Ability to support and monitor assigned duties. Ability to handle all complaints from the customers Having good knowledge of Audio Visual products, Digital Signage, Education Technology products etc Skills Required: Any Undergraduate/ Graduate/ Diploma with at least 2 -3 years of experience. CTC 1.8- 3.5Lpa Having their own conveyance Location : Panchkula
T & A Solutions T & A Info Solutions is an offshore software outsourcing company from India offering software development services to Worldwide. We have specialised in providing Offshore development services exclusively for Shipping / Marine industry. Our offshore software outsourcing services and solutions are designed with a focus on secure, scalable, expandable and reliable business systems. We provide high quality services at low costs to our esteem Clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases