eAnswer Group, an ISO 9001:2008 certified company established in 2010, is a digital marketing company offering 360° marketing solutions, delivering measurable results across different marketing initiatives ranging from Google and social media campaigns.
We have three divisions, namely, G-rank (Google Partner) for PPC, SEO services, Google AdWords & Analytics and E-mail marketing; SMO Clicks for Social Media Optimization services; Mr. Creative for web and graphic designing.
By associating with 200+ clients over the years, we have formed a nexus with strategic web design and marketing strategies, thereby maximizing brand’s ROI. Over the past 7+ years, we have invested our expertise and experience to build an ecosystem to offer end to end digital solution for our clients.
At eAnswer Group our core objective is to place our clients’ website high on the growth curve. We have a crystal clear comprehension of the roadmap to rank clients’ website on the Google first page.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases