Wowidea Consultingminds Pvt. Ltd. is a professionally managed Recruitment consultant and Placement Consultants having corporate office at Jaipur. We are engaged in offering professional Recruitment Services across diverse verticals pan India. Owing to experienced HR Professionals, we undertake responsibility of Recruitment or Staffing Solutions, Background Checks, Employment Verifications as well as overall HR Process Management. Their expert analytical skills and visionary attitude has enabled us to cater to the manpower needs of the various industries, with utmost professionalism. We have had the pleasure of serving many clients from varied industries.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases