• Hands-on experience on Axiom tool, good to have experience on Informatica/ETL testing • Experience in testing the Report generation workflow and Reconcile Pre vs Post Changes • Experience in mapping / transformation logic testing for different stages (Source to staging and staging to target) • Provide UAT Support • Experience on different types of testing that includes Black Box testing, Smoke testing, Functional testing, System Integration testing, End-to-End Testing, Regression testing & User Acceptance testing (UAT) & Involved in Load Testing, Performance Testing & Stress Testing • Expertise in using HP ALM/TFS / JIRA / Excel for writing the Test Cases and tracking the Defects
VDart is an IT Solutions organization, headquartered in Alpharetta, Georgia with operational presence in the US and India. VDart Inc is one of the leading Information Technology (IT) service provider in the nation. VDart has augmented their staff with highly qualified and trained consultants who are experienced and certified with the latest technologies in their specific domains. Their professionalism and expertise have added value to our customer’s projects. VDart is also a preferred vendor to dozens of Fortune 500/1000 Corporations, and other IT consulting firms.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases