in the fishing and trading village of Dubai, the calm was suddenly disturbed by the excitement of the news that a big ship of the British India Steam Navigation Company was at anchor some distance away in the Arabian Gulf. One of the Gray Mackenzie Company employees came to the creek wharf and appointed some able-bodied men to row their dhows to the waiting ship, to unload and then bring ashore its cargo of foodstuff and clothing. In this way the practice of stevedoring began in Dubai and the man who started it was Mohammed Khan Abdulla Mirza Abdulla, the father of the present Chairman of Dulsco, Abdul Aziz Mohammed Khan Abdulla. This was the beginning of the inspiring story of Dulsco.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases