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Senior Technical Support Engineer (UNIX)

Keywords / Skills : Solaris, Linux, AIX, HP-UX, UNIX, Shell Script, Python Scripting, Volume Manager, Clusters, Veritas Cluster, Troubleshooting, International Process

5 - 7 years
Posted: 2018-11-03

Industry
ITES/BPO
IT/ Computers - Hardware
Function
IT
Role
Technical Support Engineer
Posted On
3rd Nov 2018
Job Description
Sr. Tech Support Engineer UNIX

Duties:

o Act as a trusted advisor by providing technical support to Global Enterprise level Customers and Partners on Veritas Information Availability Products (Storage Foundation Suite)

o Researches on a wide array of technical subjects such as Operating Systems, Infrastructural Technologies and Veritas Software Products

o Applies specialized knowledge, analytical practices and procedures to analyze, diagnose and resolve issues in unique and often complex enterprise environments

o Effectively communicates procedural and technical issues to internal and external customers/stakeholders in an enterprise environment

o Participates and possibly leads conference calls with customers and 3rd party Teams/Vendors

o Assesses when it is necessary to engage or escalate to senior resources to resolve complex issues

o Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers

o Comfortable working in a shift model

o Develop documentation and the Technical Support Knowledge Base to reduce troubleshooting time and drive faster issue resolution

o Engage in on-going training and departmental development, along with self-learnings

o Works toward becoming subject matter expert in a particular area or areas

o Determines which technical tool(s) and tests are to be used

Skills:

5+ years of working knowledge and experience troubleshooting applications and platform faults in Enterprise environments

o Customer support experience at an enterprise level and corporate environment is desired

o Dealing with customer issues over the telephone on a daily basis using a call tracking system

o Providing feedback to customers on their issues as they are progressed

o Ensuring customer satisfaction by providing a professional service and swift resolution to all customer issues.

o Recreating problems in house and providing evidence where bug fixes are required.

o Accustomed to conducting research to find answers to questions and solutions to problems from various sources

o Understanding of support escalation matrices and leverage the same as required

o EssentialHands on experience across the following core technologies :

o Operating Systems - UNIX (Solaris/AIX/HP-UX), LINUX (RedHat/SuSE)

o Good knowledge of OS administration, Patch & Package Management & OS specific debugging tools.

o Experience with logical volume management (LVM) & Volume Manager concepts.

o SAN/NAS – experience in storage technologies, Storage Topologies, & RAID concepts.

o Multipathing concepts (MPxIO, Powerpath , HDLM)

o Basic knowledge on Core & Crash dump Analysis.

o Performance monitoring & troubleshooting tools.

o Networking Fundamentals: TCP/IP, DNS, DHCP, NFS.

o Working knowledge in one or more of the following technologies:

o Cross platform server environments and Server Hardware

o Knowledge on virtualization technologies: VMWare, Zones/LDOMS,KVM,HACMP

o Disk arrays such as EMC Storage, Hitachi, Sun Storage.

o Knowledge of replication and disaster recovery solutions.

o High Availability Technologies and Clustering concepts.

o Experience in Basic Scripting (Perl & Bash)

o Industry standard certifications : Solaris 10/11, Linux (RedHat/SuSE), IBM AIX, HP-UX

o Exceptional verbal and written communication skills

o Strong analytical and troubleshooting skills

o Proven capability to own, drive and take responsibility

o Ability to multitask, prioritizes, and works well under pressure

o Team Player : Ability to work and collaborate in a Team environment

o Experience of working in a pressurized support environment

Education

Diploma Holders / Graduates / Post Graduates

Interested Candidates may share your updated profile with [HIDDEN TEXT] !

Regards
Deepika


About Company

Teamware Solutions, a business division of Quantum Leap Consulting Private Limited, offers cutting edge industry solutions for deriving business value for our clients' IT initiatives. Offering deep domain expertise in Banking, Financial Services and Insurance, Oil and Gas, Infrastructure, Manufacturing, Retail, Telecom and Healthcare industries, Teamware leads its service in offering skills augmentation and professional consulting services.

With over 2000 professionals deputed across India, USA, Middle East and APAC, our major clients include Captive IT units in India, Product Companies and IT Services firms.
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