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Senior Technical Consultant – Security

Keywords / Skills : Ccnp Security, ITIL Certified, V3 Foundation

5 - 6 years
Posted: 2019-06-26

IT/Computers - Hardware
IT/Computers - Software
Network Administrator
Bachelor Of Technology (BTech
6.00 - 12.00 lacs
Posted On
26th Jun 2019
Job Description
should identify, troubleshoot and resolve any hardware, software or configuration related incidents observed on any equipment across customer network. If any service impacting incident is not resolved within one (1) hour, then it will be ensured that concerned OEM engineer is available on-site at customer central location

responsible for preparing Method of Procedure for any configuration changes, and executing any configuration changes as approved by customer

responsible for leading any planned scheduled maintenance activities.

should be able to lead any incident calls with OEM technical support and provide any inputs required for restoration.

Key Spoc for Incident , Problem & Change Management

Resolve Customer Escalations

Ensure Service Delivery as per agreed SOW / SLA

Assist Manager in monthly Dashboards / Service Level parameters

Mentor & Hand hold L1 Teams and enhance their performance

Act as a key SPOC for L2 & L3 Incidents

Take initiatives in learning & evaluating new Network Technology & Tools

Prepare RCA for Sev1 incidents

Process / procedure /documentation Preparation for existing and upcoming environment.

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