As a Senior Developer, you are responsible for development, support, maintenance and implementation of a complex project module. You should have good experience in application of standard software development principles. You should be able to work as an independent team member, capable of applying judgement to plan and execute your tasks. You should have in-depth knowledge of at least one development technology/ programming language. You should be able to respond to technical queries / requests from team members and customers. You should be able to coach, guide and mentor junior members in the team.
Magna Infotech is an 14yrs old ; ISO 9001:2000 certified, that offers unique solution to build, integrate and manage IT systems across a broad spectrum of industry by using a combination of onsite, offshore methodology. We are a 1500 employee organization with skilled IT professionals.
It has offices in USA (Danbury, CT) and India (Bangalore, Pune, Mumbai, Delhi, Kolkata, Chennai and Hyderabad) including its own state of the art development center in Hyderabad. For client testimonials please visit www.magna.in
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases