Island Pacific is a global leader in retail merchandising and store operations software solutions. Its team is passionate about finding ways to strengthen your relationships with your customers and seeking opportunities for you to drive revenue from new sources.
Island Pacific started its retail technology journey in the USA in 1978 and was acquired by 3Q Holdings in 2007. Since then it has grown to be a thought leader in retail software solutions, and has developed a reputation for consistently delivering high-quality, high-reliability software to retailers across the US, UK, Australia, New Zealand and Asia.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases