Step into the world of Mphasis! Welcome to a world of customer-centric transformation. Of digital, cognitive, and intelligent technologies that are always a few paces ahead. A world where you redefine and co-create paradigms of business success every day. Where you keep alive your inquisitive mind to deliver innovation and wow customers. A leading applied technology services company, Mphasis has sprinted exciting laps of transformation to stand tall on the edge of NEXT and positive disruption. With our agile business processes and innovations, we anticipate the future of applied technology and predict tomorrows trends to keep our clients at the summit of an ever-changing marketplace. Our future-proof expertise brings faster, more innovative IT solutions to next-gen customers across countless industry segments and micro-verticals.
Job Description We are looking for applicants who will thrive in an open, dynamic, flexible, collaborative environment and desire creative freedom and an opportunity to work with high performing teams.
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases