Our client is reputed Co-educational English Medium K 12, CBSE School established in the year 2015 under the aegis of an Educational Trust. The Trust actively promotes the best quality primary and higher education in rural, semi-urban and urban areas. The school we are hiring for is a branch of main school in Noida, Delhi/NCR that has an honour of been Awarded the "Best Public School in North India" among many more awards, honours and accolades. The school is committed to impart highest quality of education, incorporate the right blend of personal integrity and the fundamental values. With English computer based education, complemented by innovative methods for overall development and blossoming of each individual, the school empowers the children to meet future challenges.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases