HR 2001-03 batches - HRBP - Talent management - Talent Development - PMS - Comp & Benefits - Employee Engagement - Sales HR - Change Management - HR Projects - MBA with 14-18 years exp in handling team hr role or individual contributor role from top pedigree HR Inst with ctc drawn and notice period and preference for the type of role either team manager or IC should be mentioned
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases