Senior Process Executive-Voice

Job Summary

Cognizant Technology Solutions India Pvt Ltd
IT/Computers - Software
India, Mangalore
Years of Experience
Posted On
13th Aug 2019

Job Description:

Team Lead / Team Manager - B&L

Graduate (exclusion:

Business / Customer:
- Minimal Customer interaction under guidance Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists).

Project / Process:- Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare cases
Handle first level processing of transactions.
Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time).
Proactively identify issues.
Contribute to process improvement initiatives.
Identify and report process changes.
Adhere to the mandatory industry regulation and compliance requirements for the given process.

Knowledge Management:- Update Process documentation as appropriate for the process under guidance
Participate in knowledge transfer.

People/Team Management:
Adhere to org hygiene and compliance needs in terms of:
a Personal Utilization & Time sheet submission.
b Personal and new hire Assimilation.
c Attendance.
d Team Initiatives.
Collate team performance metrics.
Manage break schedule/transport logistics for the team in the absence of his/her supervisor.


About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.