Senior Process Executive-Voice

Job Summary

Company
Cognizant Technology Solutions India Pvt Ltd
Industry
IT/Computers - Software
Location
India
Years of Experience
Function
IT
Posted On
11th Oct 2019
Skills

Job Description:



Process Specialist - Prod Ops

Qualification:
Graduate (exclusion:
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility:
Stakeholder/Business Management:
Update required applications & tools and keep SME and TL informed of new issues.
Respond through email and chat.
Meet/Exceed targets set within the key research activities(Talent Research & Data Management).
Ensure exceptional viability / accexptance rate.

Process Improvements and Adherence: Meet process SLAs / metrics productivity and quality targets within the established timelines.
Ensure process guidelines are followed and met as documented.
Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
Adhere to security practices set by organization.

Project Control, Management and Review / Program delivery: Receive tickets/work on issues related to respective process.
Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.

Customer Relationship Management: Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.

People/Team: Contribute to and participate proactively in knowledge sharing sessions.
Participate and contribute to organizational activities.

Personal Excellence: Record own attendance and time sheet related data.
Complete mandatory training for self as identified.
Align individual goals with team objectives (work cohesively with the team).

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About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.


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