Senior Process Executive-Data

Job Summary

Company
Cognizant Technology Solutions India Pvt Ltd
Industry
ITES/BPO
Location
Mumbai
Years of Experience
0 - 6 years
Function
Customer Service/Call Centre/BPO
Posted On
30th Oct 2019
Skills
Process Executive,Process Analyst,Process Associate,Report Analyst,Stakeholder,Business Management,SOPS

Job Description:



TL/TM

Qualification:
Education:
Bachelors degree or equivalent practical experience preferred

Responsibility:Stakeholder/Business Management
Effectively address client queries with timeliness and accuracy.
Build and nurture relationship with the clients to understand and meet their requirements while ensuring effective business delivery.
Provide relevant client specific statements and information as per the requests received.
Support the team in performing various adhoc tasks and activities assigned to the group/self.
Contribute towards process improvement ideas on productivity, accuracy & turnaround time.

Knowledge Management: Update SOP as per the agreed frequency

Customer Relationship Management: Liaise with all the clients, stakeholders (sales force, front desk personnel- traders, account managers, relationship managers and credit officers ) via phone/ email and chats in ensuring faster and accurate resolution of breaks of both economical and non-economical in nature

Process Improvements and Process Adherence: Adhere to operating procedure guides and ensure 100% compliance to policies
Support the team in various adhoc tasks and activities assigned to the group.
Contribute towards process improvement ideas on productivity, accuracy & turnaround time.

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About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.


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