As a Systems Engineer at Cisco, you will liaise closely with our Account/BD/Product Sales Specialists in a pre-sales technical role showcasing Cisco product solutions setting up demonstrations explaining features and benefits to customers crafting and configuring products to meet specific customer needs. In addition to technological aptitude and the ability to learn quickly and stay current, your interpersonal, presentation and troubleshooting skills should evoke passion and confidence within the team. You will have account and partner responsibilities for selected accounts in assigned territory from technical perspective and hence it's helpful to stay up-to-date on relevant competitive solutions, products and services. You will also assist with the development of formal sales plans and proposals for assigned opportunities and actively participate as a specialist on the assigned Virtual Team. You will provide consultative support in your technical area to other Systems Engineers. Who You'll Work With
You will be part of the Cisco Public sector team and a team of Systems Engineers. You will partner with Account Manager(s), Business Development Managers, Product Sales Executives or Specialists of your account/territory/patch. You will work with partners and customers to ensure the best possible solution. We provide best and optimized solutions to the clients in the area of Smart cities, IOT, Security and other IT infrastructure components. Who You Are
A passionate and performing individual who works for a collaborative experience for Cisco and the client, and who is passionate about new technologies. You are a true teammate and love to learn. Besides this, it is expected that you have: BE/B.Tech (EE/CS) degree or equivalent with at least 12-15 years with related experience on Cisco product and services and / or relevant experience in key competitor offerings in similar domain. Should have at least 6 years of Pre-Sales experience. Should have knowledge on baseline SE skills and in-depth knowledge and experience in at least one of these architectures - Data Center, Collaboration, Security or Router/Switch/Wireless, Smart City/IOT Should possess knowledge of relevant solutions sets, product line specifications, performance criteria and applications. Should also have competitive knowledge (in their area of specialization) including solution, technology and product offerings. Should be able to understand and converse about company, competitors, technologies, solutions, product strengths, weaknesses, opportunities and threats. Should have excellent written, verbal communication, listening, negotiation and presentation skills for effective consultative selling Ability to work effectively, contribute as a team member and assume a leadership role Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. We connect everything people, process, data and things and we use those connections to change our world for the better. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices. We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. *LI-APJ-AS2
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases