Senior UX Desginer Experience: 9 to 11 yrs (Freelancer/ Consultant/ Full time) Location: Hyderabad Skills: Should have designed considerable number of applications. Should have the intuitive creativity feeling.
Strategy and Content: Competitor Analysis Customer Analysis Product Structure/Strategy Wireframing and Prototyping: Wireframing Prototyping Testing/Iteration Development Planning Execution and Analytics: Coordination with UI Designer(s) Coordination with UI & Backend Developer(s) Tracking Goals and Integration Analysis and Iteration Activities: 1. Requirements Analysis 2. Interaction Design 3. Interface Design 4. Cutting Code 5. Release Tracking
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases