CoreIT Services Pvt. Ltd. has created a new breed of services by providing the broadest range of solutions with the greatest amount of flexibility. Whether you're seeking to outsource your IT functions or you're looking for space to house your mission-critical applications, from disaster recovery planning to equipment monitoring and management, we have an adaptable set of solutions to support your needs.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases