Atrient offers custom developed software solutions and has a suite of applications developed exclusively for Gaming Operators. We have a specialized team that understands the unique needs of the ever-changing industry. In addition to our suite of applications, Atrient has leveraged its industry expertise to develop custom software applications to meet rapidly changing business needs of our expanding customer base.
We seek a highly energized and devoted team to endeavour and grow the Atrient suite of custom solutions for our Hyderabad office
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases