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Senior Murex Technical Support Analyst

Keywords / Skills : Oracle DB, Process Automation, Oracle SQL, Linux, L2, L3, Technical Support, L2/ L3 support, Batch Processing

3 - 5 years
Posted: 2019-08-18

Industry
Any
Function
IT
Role
Technical Support Engineer
Posted On
18th Aug 2019
Job Ref code
160819902330
Job Description
Job Description:

Project Description

Client is one of the largest bank in Netherlands and have implemented Murex 3.1 for FX Option business. The Murex technical support team is responsible for 1st, 2nd, and 3rd line technical support, and monitoring of the EOD batch process. In other words: handle all questions & incidents, and structurally resolve the root cause of incidents.

Murex is used 24 X 7. A team in Singapore takes care of the support during the asia timezone. The team in Amsterdam handles support outside the Asia timezone.

Next to technical support, the team is working on automation (automatic deployment and testing), housekeeping (purging), and infra related changes (firewall, etc). Client is now looking to set up a team based out of Excelian ODC in Bangalore.
Responsibilities

The Murex technical support team is responsible for

- 1st, 2nd, and 3rd line technical support

- Monitoring of the EOD batch process

- Automation (automatic deployment and testing)

- Housekeeping (purging)

- Infra related changes (firewall, etc)

In other words, this team handles all questions & incidents, and structurally resolve the root cause of incidents.

Required Candidate profileSkills

Must

Areas of expertise that are required for the role:

- 3 to 5 years experience in Bank IT

- Murex Technical support experience (architecture, launchers, services, housekeeping ..)

- L2/ L3 support experience with good technical analytical skills

- Good knowledge SQL

- Oracle DB knowledge

- Good knowledge of Linux

- Strong communication skills in English

- Agree to work on standby/ weekend and on shift rotation basis

Nice to have

- Python knowledge

- CI/CD knowledge

Languages
  • English: Intermediate




About Company

Luxoft India Llp
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