Send me more jobs like this

Senior Manager- Web operations

Keywords / Skills : BPO, ITES, Recruitment, Project management, Billing, Supply chain management, Workflow, Business continuity, Merchandising, Performance improvement

Posted: 2018-12-06

Industry
Recruitment/Staffing/RPO
Function
Banking, Insurance & Financial Services
Role
Audit
Posted On
6th Dec 2018
Job Ref code
261118501090
Job Description

Experience Range : 10 - 15 Years

Qualification : Any graduate

Job Description

2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high-quality solutions aligned with the key objectives of our clients disciplined financial management, continuous performance improvement, and integrated technology enablement. We do so with flexibility and nimbleness that fit your objectives not ours. We are excited for the future and the opportunity to work with you in these areas to exceed

Roles and Responsibility :

POSITION: Senior Manager- Web operations

CRITERIA:

10 ? 12 Years of overall experience with a minimum of 12 months of experience in a Senior Manager capacity

Hands-on Experience required on the below skills : -

Optimization

Managing various clients

Design management

PRIMARY RESPONSIBILITIES:

Review daily productivity and plan for current day workflow

Overseeing India ops delivery on all agreed KPI?s

Day to day client communication

Reviewing seasonal? process peaks and troughs to manage resources effectively

Weekly / monthly quality and efficiency reviews with client and internal team

Weekly Departmental audits to plan month/ seasonal performance

Reviewing adherence to guidelines set by client to ensure CSAT

Identifying India competencies and proposing work movements

Reviewing Client work TAT's to identify and propose India capabilities

Providing support and solutions to reduce costs and increase efficiency on both India and onsite operations.

Monthly / Weekly client feedback and cascade to direct reports

Project Review and Management

Transition

Creation and timely reviews of? SOP?s for existing processes

KPI Delivery

Design and implement progress update documents for all areas/ new transitions

Review and reset KPI's as per process and system changes

Define and manage group/ Team structures to support business needs

TNI for direct reports to business continuity

Project management of? ad-hoc marketing initiatives taken by clients

Other Responsibilities

Resource planning and recruitment as per budgeted FTE for all departments

Recruitment quality checks

Reviewing and setting SOP?s for new transition?s

Payroll / Invoice inputs for overtime and incentive's

Systems check audits to ensure no downtime

Oversee MI/ systems support? and other functions

Work closely with the programming team in UK to create user friendly and efficiency enhancing system? solutions

Invoice and billing responsibilities

Staff Payroll management

Key Client Deliverables

Monthly/ Quarterly review of budgeted vs Actual? FTE to manage efficiency levels in all areas

Providing? and implementing business ? focused solutions within time / cost constraints

Initiation and implementation of various improvement program.

Create and upgrade audit framework to review various diverse delivery parameters.

Cost Management

Desired Candidate :

Desired Candidate Profile
Please refer to the Job description above

About Company

2coms consulting pvt ltd 2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high-quality solutions aligned with the key objectives of our clients—disciplined financial management, continuous performance improvement, and integrated technology enablement. We do so with flexibility and nimbleness that fit your objectives—not ours. We are excited for the future and the opportunity to work with you in these areas to exceed your expectations.
Similar Jobs
View All Similar Jobs


Walkin for you