in charge ofinfrastructure hiring (end to end).interacting with the hiring managers to understand the requirement and source best professionals in stipulated sla for various analytics requirements within the vertical. reviewing strategies with the managers on regular basis in terms of hiring and business projections. identify talent pool and market availability and build a strong mechanism to support business requirements establish scalable network and strong selection process ensuring the right talent is getting in to the organization devise an appropriate channel mix to ensure a market competitive cost per hire identify & monitor measures across processes. develops measures / shapes new processes to improve performance. design metrics to measure and improve recruitment efficiency. guide the team around key priorities and goals.create a clear offer management process, including reference checks, salary recommendations, offer letter generation, and offer acceptance/turn downs. end to end operations of hr recruitment
Saaki Argus And Averil Consulting Our client is a leader in digital services with 100000 employees in 60 countries serving a global client base, the group provides consulting & system integration services, manages services & BPO .
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases