Innovating and building new products ground up in the areas of mobile, social, community and local. Extensive leadership experience with building scalable software products (mobile, consumer, and enterprise) .
Experience 8 Years Qualification Specialties: Server architecture and development, scalable distributed systems, network security protocols, technical leadership. A results- driven technical leader with 15 years of experience in building and delivering technological solutions to add tangible business value. Enjoys and specializes in building, managing, mentoring and leading highly productive teams in software development to meet the business goals. Proven experience in efficiency improvements and process enhancements spanning functions and geographies. A Scrum evangelist and a Certified Scrum Master. Comprehensive experience in application architecture, design, development and rollout of quality software for SaaS, enterprise applications, CRM and e- Commerce systems.
CareerXperts Consulting We are a high impact Talent Search firm based in Bengaluru. We empower our clients with legions of extraordinary people. These clients range from the worldâ€šÃ„Ã´s most respected organizations to the most ingenious Start-ups in the Technology Space. A well-established and long-term relationship with our stakeholders helps us to capture a high pedigree of clients and candidates. Our continued rapid growth is a testament to the certainty our clients experience every day. Founded in 2006, headquartered in Bengaluru, CareerXperts is a team of passionate and bright minds who have a solid understanding of the Global Technology Talent Hiring Ecosystem. Our success is ascribed to the way we run our day to day operations in providing Total Recruitment Solutions. Our Recruitment Analytics Research facility enables our recruiters to perform better and thereby reduces the turnaround time to less than 48 hours on mid/senior search assignments, thus making it one of our core competencies.
Excellent verbal and written communication skills Customer Service Skills Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications For Technical process Basic understanding on: Computer Operating Skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases