Company Profile: TopSource is a global outsourcing specialist. We provide payroll and accounting support services for clients in UK and India. We use our product Portico to support and enhance the services that we provide. For details about TopSource, please visit: http://www.topsource.in , http://www.topsource.co.uk, https://portico.topsource.co.uk , https://portico.topsource.in
Job profile The Senior Manager – India Payroll will be based in Pune and have overall responsibility to manage the delivery of services for the following business unit in the delivery center. "India Client' is the business unit that includes sales and delivery teams supporting payroll and accounting support services to India-based clients.
The role reports into the Vice President-Delivery for day to day, business support and client service functions.
Some of the key activities that the India Payroll Senior Manager will have responsibility for are: •Provide operational support in pre-sales situations, on-going account management and handling client relationships •Assisting presales / business development teams with operational inputs for placing an RFP, including customer presentations to demonstrate delivery capabilities •Innovating, designing and building automated and process solutions for clients and/ or internal use •Participating in process and solution build as part of new clients on-boarding •Hire motivate and grow teams to deliver the promised service •Deliver the promised service •Grow the practice as per the goals set •Assume P&L responsibility of the practice •Proactively initiate Productivity and Efficiency improvements •Client Servicing and Relationship Management •Demonstrate domain expertise by solving client’s and team’s queries •Executing the Managing Colleagues and Sourcing Colleagues strategies of the business for the India Payroll business unit
Candidate Profile •Must have 10 plus years overall experience with at least the last 2 in a Practice Head function •Demonstrated ability of project and people management •Should have a strong understanding of the business process service industry and preferably have a process/ operations background •Have strong client servicing orientation •Experience in working in outsourcing solutions in the accounting and/or payroll domains will be a big plus
Personal Characteristics •Strong leadership qualities •Decisive •Commercial Orientation •Passion to deliver the promised service •Should have excellent written and spoken English •Motivated, self-starter individual with high level of integrity, intensity and activity with a can-do attitude. •Ability to understand Organization objectives and execute them accordingly •Disciplined process oriented work style •Plan, monitor and manage activities for self and team •Ability to work independently
Experience: Min: 10 Job Location : Pune Salary : As per Market standards
TopSource is a global outsourcing specialist. We provide payroll and accounting support services for clients in UK and India. We use our product Portico to support and enhance the services that we provide. For details about TopSource, please visit: http://www.topsource.in , http://www.topsource.co.uk, https://portico.topsource.co.uk , https://portico.topsource.in
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases