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Keywords / Skills : Process excellence, re-engineering process, improvement , transformation

10 - 14 years
Posted: 2019-07-11

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Other Customer Service/ Call Center - Process Improvement
Posted On
11th Jul 2019
Job Ref code
GO/JC/11497/2019
Job Description
Job Description:

  • To identify and lead process improvements across FAO process
  • Deliver Business Benefits through application of Lean Six Sigma Methodologies
  • Train Coach and Mentor Green Belt candidates to complete the projects and help them in Certifications
  • Support accounts in ensuring compliance to various audit standards such as ISO CMMi â€" effectively coordinate with Internal team to ensure Audit Readiness in Process Excellence
  • Supporting accounts with analytical activities such as Capacity Estimation and Planning Volume Forecasting Load Balancing VA/ NVA analysis etc
  • Drive the culture of continuous improvement automations and operational analytics on the floor by engaging with Stakeholders at various levels including clients BRMs Customer Leaders and Operations Team
  • Must be open for night shifts




About Company

Golden Opportunities Pvt. Ltd
About Recruiter
Divya Rani
Recruiter
Golden Opportunities Private Limited
...
Skills I hire for ITES, java, bpo, fresher
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