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Senior Manager - Content Review

Keywords / Skills : Content Reviewing, Senior Manager, Assistant Manager, SR Manager, Reconciliation, General accounting, Accounts payable, General ledger, Balance sheet

Posted: 2019-09-12

Customer Service Executive (Voice)
Posted On
12th Sep 2019
Job Ref code
Job Description
Job Description :

. Proactively resolve people issues and ensure that attrition is well below the defined target
. Leading operations and spearheading processes for excelling business targets for the Business Unit
. Driving Continuous Improvement Initiatives
. Develop and implement measurement systems and provide insightful analytics around the metrics.
. Deep technical expertise and data orientation in controllership, Management Information System and Service delivery
. Set goals for the team and communicate goals on a regular basis
. Coach & mentor people \u2013 Motivating team with excellent people touch
. Productivity and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma
. Reconciliations of client reports
. Preparation of dashboards and ability to understand current Business processes and suggest improvements
Minimum qualifications

. Graduate (in any stream)
. Relevant Experience in KPO/BPO
. Strong interpersonal & Management skill
. Basic understanding of Lean, Six Sigma, ITIL, ability to work with Microsoft office suite, Visio
. Strong interpersonal & Management skill
. Customer Management exposure and good presentation skills is a must
. Prior experience in Internet based accounts and Customer service industry

. LEAN/Six Sigma \u2013 Trained, Tested and Certified

. High MS-Office skill (Advance Excel)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on YouTube ( .

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