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Senior Manager - Black Belt

Keywords / Skills : Senior Manager , Black Belt, Leans , GBs, metric identification, Measurement System Analysis, Digital, LSS, Domain led, consulting, analytics, BPO , Shared service

3 - 10 years
Posted: 2019-09-12

Industry
Banking/Accounting/Financial Services
ITES/BPO
Function
Customer Service/Call Centre/BPO
Finance & Accounts
Role
Operations Manager
Posted On
12th Sep 2019
Job Ref code
COR013176
Job Description
Job Description :

Responsibilities

Independently lead the high impact projects needed to deliver on business outcomes
Drive LSS vibe through Engagement drives & mentoring Leans & GBs
Identify opportunities to deliver on committed productivity, productivity improvement in accounts through continuous improvement (CI) lever
Drive stabilization for new transitions - metric identification, measurement system set & reporting set up, CI roadmap design, risk assessment
Identify digital led transformation opportunities in existing relationships
Deploy risk control & best practice framework
Drive deployment of digital ops infra tools
Qualifications
Minimum qualifications :
Graduate, preferably - MBA or an Engineering background or any other disciplines with Analytical / Statistics/ Digital
Experience in working with relevant function in growing organizations
Prior experience in having led projects \u2013 Digital, LSS, Domain led, consulting, analytics, preferred
Preferred qualifications

BPO / Shared service experience, Domain expert in F&A processes or Banking, preferred

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit
www.genpact.com
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About Company

Genpact India
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