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Senior Manager - Application Hosting Services

Keywords / Skills : customer , operations, customer support, windows, development, change management, it operations, problem management, managed s

Posted: 2018-12-04

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Software Engineer/ Programmer
Posted On
4th Dec 2018
Job Ref code
221215500550
Job Description

We are looking for a highly motivated Senior IT operations professional with 10 - 15yrs of industry exp with below skills and expertise, this is for Pune location.

If you have an experience to...

Design and implement the schedules to meet the support needs of 1000 hosted clients.

Deliver high quality operations support to Clients catering to the SLAs

Knowledge of Operating systems, Databases, deployment and monitoring tools

Build a good understanding of the hosted eco system of products at a functional as well as technical level.

Raise the bar with respect to Customer support, taking into account all dimensions with respect to the hosting support and problem management & escalation.

Work in rotation shifts to meet the business needs

Good Analytical and problem solving skills

Should possess a strong track record of...

A Min of 10 years of relevant experience in managing a hosting operations support team filled with a solid background on tools and techniques for hosted managed services.

Proven abilities around schedule management of 24 * 7 * 365 teams and building comradery with US based support teams

Working across various layers of the organization to ensure that the team delivers on time, follows the escalation process and provides tier 1 customer service

Managing special projects on a need basis

Running and managing the Priority 1 escalation process

Accountable for managing business decisions throughout the evening (EST.) processing windows,

Strong analytical and problem- solving skills. Should have the ability to roll up your sleeves and go deeper into a project/ delivery as the need arises. Demonstrated skills with respect to people management and an ability to groom and develop the next line of leaders within the team.

Minimum of a Bachelors degree in Computer Science or other equivalent combination of training and experience

Collaborating with Network Engineering, System Engineering, and Database management teams on overall improvements across the group

Developing working relationships with internal datacenter providers and network providers

Developing working relationships with the development, QA and Software Change Management groups to build strong relationships to improve the support to the client base

Desired Candidate Profile
Please refer to the Job description above

About Company

Augusta Infotech Augusta Infotech is a leading Executive Search and Recruitment service provider for IT and Non-IT staffing needs. We have been part of talent acquisition teams with several corporate organizations for the past two decades as an internal stakeholder and as a service provider. Established in 2009 with an office in Bangalore, India, now has presence in 3 more cities across the country. Our clientele includes Fortune 500, Captive Units, R&D centers, Software Development and Product Companies, Global Leaders in Technology and Consulting, Banking and Financial Institutions, Manufacturing, FMCG.
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