It is 20+ year old organisation having its Head Office in Florida, USA. Its Regional office is located in Jaipur and they have a branch here in Bangalore with over 180 employees working all together. DeCurtis Software is good for proximity based guest experience solutions, custom application development and strategy enhancement for restaurant, cruise lines, theme parks and the hospitality industy.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases