Business analysis experience in Local Customs UAE (GCC preferred) Experienced in Functional consultant in Customs Management Analyzing requirements gathered and determining gaps in technology, business processes, constructing workflow charts and diagrams; studying system capabilities and writing specifications. Ability to communicate complex technology concepts to a non-technology audience. Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats. Liaise with cross-functional teams throughout the business and technology to develop business cases that demonstrate the purpose and value of technology projects. Provides references for users by writing and maintaining user documentation; providing help desk and end-user training.Creating, analyzing, and validating detailed functional specifications.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases