Qusol is recruiting for its leading IT Client Whiz Technologies for Pune Location. Whiz extensive experience in Digital Media Publishing, having offered digital solutions to several leading publishers worldwide. Whiz founders saw Newspapers, Magazines, and TV Stations struggling with one experiment after another to keep the subscribers engaged and to offer a true ROI-driven solution to Advertisers looking to attract the digital subscriber.
Whiz introduced MobileNewsPack, Mobile-Apps-as-Service (MaaS) solution, for the newspaper industry in 2010. Leveraging MobileNewsPac, Whiz has released over one hundred and fifty mobile apps and mobile web solutions for its newspaper and broadcast TV customers to various app stores. Whiz is a preferred mobile and OTT delivery partner for some of the most respected publishing brands in the United States.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases