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Senior Inside Sales Representative

Keywords / Skills : Senior Inside Sales Representative

Posted: 2019-04-04

Other Roles
Posted On
4th Apr 2019
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Job Description

Our Team

You will be a key contributor to Informatica’s Education Sales and Global Education Services (GES) organization. The Education Sales Team is responsible for selling, supporting and managing all existing Informatica customers. We are a highly successful and driven team that takes pride in being recognized as a best-in-class Global Education Services organization. Our team works closely with the Sales team, Presales, Customer Success Managers, Professional Services organization as well as other key teams to ensure both Informatica & customer success. This team is made up of motivated and highly talented members who work across many channels to maximize revenue for Informatica while also ensuring the success of our customers. 


Your Opportunity

This is an opportunity for a proven sales representative within a highly successful Global Education Services Team. You will be a driving force working in a fast-paced environment to ensure both Informatica and customer success.  This position will collaborate with Informatica’s Sales, Support, Legal & Operations teams to manage a high-volume of accounts. This Insides Sales Education Representative position requires someone who is organized, motivated and driven to overachieve. Our goal is to ensure Informatica’s financial success while delivering to deliver a best-in-class customer education experience.


Reporting to the Director Education Services, based in India, you will be part of most successful Informatica University Global Education Services team spread across NA, EMAE, APJ & LATAM region of the world.


Our Ideal Candidate

You are an outstanding with prior experience in selling education training and certification offerings with proven results and recognized success in driving and managing education services business within the software industry and the region. You have excellent communication and negotiation/closing skills. You are self-motivated and able to successfully work with a wide range of individuals both within the customer accounts and within Informatica.  You possess excellent critical thinking skills. You have the ability to work aggressively, competitively and persuasively while demonstrating confidence, resilience and the highest standards of integrity & credibility. You are committed to the success of Informatica.



Your Responsibilities

Being responsible for a set of countries in the APJ region, the following includes a list of responsibilities that the Maintenance Renewal Sales Representative is expected to achieve successfully:
  • Meet or exceed defined monthly, quarterly and annual sales quota
  • Assist with accurate forecasting and weekly reporting
  • Obtain a clear understanding and adherence to Informatica Sales process and policies
  • Secure appropriate order information, per Informatica business process
  • Obtain a clear understanding of Informatica product and support value proposition
  • Understand customer license and education purchase history
  • Co-term customer renewals when appropriate
  • Position up-selling and generate cross-sell leads where appropriate
  • Discover and maintain certain customer data
  • Assist with qualifying the decision maker, buying process, budget and timeframe
  • Deliver validated Education Services quotes to customers
  • Manage customer negotiations
  • Manage ongoing customer success
  • Ensure accuracy of CRM data and sales activity tracking
  • Assist with internal customer with history inquiries
  • Respond to/research/follow up
  • Preform all duties in an ethical & professional manner
  • Collaborate and cooperate with Field/Inside Sales Force
  • Maintain professional internal and external relationships




Your Qualifications

  • BA/BS/MBA/BTech or equivalent educational background
  • Excellent interpersonal/communication/negotiations/closing skills
  • 5 or more years’ experience in managing education / sales cycles, preferable in software industry
  • History of over-achievement of sales quotas and recognized success
  • Critical thinking, analytical, data manipulation and other technical skills
  • Ability to work aggressively, be competitive and persuasive, while demonstrating confidence and resilience, and maintaining integrity and credibility
  • Skilled in MS Excel, MS Outlook and MS Office applications
  • Experience with CRM application is a plus
  • Experience with business application software

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