Global Communities (formerly CHF International) is an international non-profit organization that works closely with communities worldwide to bring about sustainable changes that improve the lives and livelihoods of the vulnerable. We are recruiting to fill the position below: Job Title: Senior Grants Manager, Nigeria Job ID: 2017-1352 Location: Nigeria Category: Field - Contracts & Grants Overview Global Communities is seeking a qualified and experienced Grants Manager for the anticipated USAID-funded Nigeria Rural Resilience program. With external and internal factors creating an increasingly dynamic and challenging environment, the program is expected to focus on increasing the resilience of vulnerable, mostly rural, households to shocks and stress. Responsibilities Lead the solicitation, disbursement and management of program subawards. Supervise the program grants management team. Develop and maintain the programâs Grants Manual and ensure appropriate documentation of all subawards. Review all subaward/procurement activities for compliance with Global Communitiesâ policies and procedures and USG regulations. Monitor and report on implementation and performance of program subawards. Work closely with Global Communities grants and administration units on program-related matters. Qualifications Bachelor's degree in business administration, social sciences or related field. Masterâs degree preferred; At least seven (7) years of work experience in the administration of grants and subcontracts for international development programs. USAID experience strongly preferred; Demonstrated ability to apply USG procurement policies, regulations and/or grant management procedures; Demonstrated ability to form effective and productive relationships with stakeholder counterparts, in order to achieve program objectives; Fluency in English required; Nigerian nationals are highly encouraged to apply. Application Closing Date 30th April, 2018. Method of Application Interested and qualified candidates should: Use link to apply online Â
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases