Our client is part of a well diversified Projects , construction, engineering and Manufacturing Group manufacturing world-class pipe solution systems , pipes and fittings with the mission to be the best provider of the highest quality pipe systems in the Sultanate of Oman and in international markets offering a unique combination of experience, industry knowledge, global partnerships and expedited delivery capabilities.
GST,BRS,VAT, TDS, SERVICE TAX, CENVAT (All E-FILING), EXPORT AND IMPORT PROCEDURES ,BRANCH WISE A/C MAINTAINE,ACCOUNTS PAYABLE AND RECEIVALES,MAINTAIN GOOD RELATION TO CUSTOMERS &SUPPLIES FINALISATION OF INVENTORY,PAYROLL,UPTO ACCOUNTS FINALISATION A
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases